Effective Date: 10/08/2024
At J&J Diamonds 28 Co, we stand behind the quality of our jewelry and want you to shop with confidence. This Refund Policy explains our money‑back guarantee, return eligibility, and non‑refundable items. By making a purchase on our website, you agree to the terms outlined below.
14‑Day Money‑Back Guarantee
We offer a 14‑day money‑back guarantee on eligible items purchased from our online store.
– Returns must be requested within 14 days of the delivery date.
– Items must be returned in unused, unworn, and original condition, including original packaging, certificates, and documentation.
– Items showing signs of wear, damage, or alteration will not be accepted.
Once the returned item is inspected and approved, a refund will be issued to the original payment method.
Non‑Refundable Custom Orders
Custom orders are not eligible for return or refund.
Custom orders include, but are not limited to:
– Fully customizable or made‑to‑order items
– Any changes made to an existing item, including: – Ring size changes
– Setting changes
– Stone changes
– Metal changes
– Engraving or personalization
– Any item altered specifically at the customer’s request
Because these items are created or modified specifically for you, all sales of custom orders are final.
How to Request a Return
To request a return, please contact us within the 14‑day return period:
J&J Diamonds 28 Co
219 Walt Whitman Rd
Huntington Station, NY 11746
Email: [email protected]
Phone: 631‑470‑6213
Please include your order number and reason for the return. Return authorization must be approved before sending any item back.
Refund Processing
– Refunds are processed after the returned item passes inspection.
– Shipping and handling fees are non‑refundable.
– Refunds may take 5–10 business days to appear, depending on your payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos and order details. We will work with you to resolve the issue promptly.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.